Leadership Series VII: Pandemic Created Combat-Like Trauma for Pharmacists
When I was the CEO for the SC Pharmacy Association, I would visit about 20 pharmacies a week. As I was waiting to meet with the team at each pharmacy, I watched each member of the community pharmacy team run from one end of the pharmacy to the next to answer the phones that did not stop ringing with calls from patients as well as providers, service the drive through customers, arrange for minute clinics as well as patient counseling, and take care of dozens of patients waiting in line for COVID-19 vaccines and/or testing. Just like other healthcare providers, pharmacists and their team members are under an immense amount of stress, pressure, and demand to serve the needs of their patients. I watched them work selflessly to meet the needs of their patients. Throughout the pandemic, overrun hospitals were often referred to a combat zones, and healthcare workers as frontline soldiers. Research shows that those comparisons were probably warranted. As they faced fatigue, death...